How do I close my Payvio account?

Withdraw your balance from every wallet first, then go to Profile → Terms & privacy → Close my account.

Closure stops all future processing immediately, but we are required by law to retain transaction records for five years afterward — this is a regulatory obligation we can't waive, not a choice we make.

If you change your mind, contact support within 30 days and we can usually reactivate the account rather than requiring you to sign up again.