Why was my transfer returned?

A returned transfer almost always means a mismatch between the account number and the account name on file at the receiving bank, or the account has been closed.

The money comes back to your Payvio balance in full, usually within one business day, and the app shows the bank's stated reason for the return.

Fix the recipient's details under Recipients, then send again. You will not be charged twice — the original fee is refunded along with the transfer amount.